True Value Reviews

True Value has an overall rating of 4.7 based on 12 reviews. Customer feedback on True Value is mixed: True Value reviewers highlight positive aspects like wide product selection, competitive pricing, helpful customer service, easy online ordering, which strongly appeal to DIY enthusiasts, homeowners, small business owners. However, True Value is often criticized for its shipping delays, limited inventory on some items, website navigation issues, occasional stock discrepancies.

4.7/5.0

12 reviews

5 Stars

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4 Stars

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All True Value Reviews (12)
Phyllis_nicholson95
June 01, 2026
"I had a little problem with my online..."
I had a little problem with my online order and wasnt sure how it would go. I sent them a message and got a reply way quicker than I expected. The person was friendly, told me what was happening, and got it sorted without turning it into a big hassle. No runaround or anything, just simple help. Im happy with how they handled it.
marla_Rodgers92
May 17, 2026
"Helpful enough once I got someone"
I went in not really knowing what part I needed, and once I finally got help, the guy actually knew what he was talking about and figured it out quickly. The wait wasn’t amazing, but the service was better than I expected.
Jeremy.russell
May 17, 2026
"Shockingly Easy to Use"
I used truevalue.com to grab a few things for a weekend repair, and somehow the internet decided to behave for once. The search actually found what I was looking for, the pages loaded quickly, and I could see what was in stock at my local store without going on a 12-click treasure hunt. Checkout was simple too. no complaints, which almost feels suspicious.
willie2004
May 07, 2026
"Pretty good tools, I think"
I’m not exactly an expert on tools or anything, but these felt really solid to me and worked well for what I needed. I don’t have any complaints so far...
PACIFIC
April 30, 2026
"I stopped by hoping to pick up..."
I stopped by hoping to pick up a few things, but almost everything I needed was out of stock. It’s hard to shop there when the shelves are empty, so based on my experience, I’d probably check somewhere else first next time.
johnhusar9393
April 16, 2026
"Super easy return process"
I was expecting the return to be a bit of a headache, but it ended up being really simple. The refund came through quickly, and there wasn’t any hassle at all. To me, that makes the whole shopping experience feel a lot more trustworthy.
Sally.rodriguez
March 18, 2026
"I ordered online for pickup and..."
I ordered online for pickup and, i was kind of expecting something to go wrong because that usually happens. But the confirmation email came through really fast, and when I got there, my stuff was already ready. No issues at all, which made me a little suspicious, but I’m not complaining
hello_joan478
March 04, 2026
"Showed up right on time"
My order got here quicker than I expected, which was clutch. Everything was in good shape, and the tracking was actually spot on for once. No drama at all, I’d definitely order from True Value again.
Kathryn_willis73
January 07, 2026
"I stopped in looking for a few things..."
I stopped in looking for a few things I needed and was surprised to find them cheaper than the nearby stores. It ended up being a really good value, and I was happy with what I found.
Terry_elzey80
December 28, 2025
"I ordered a few things on truevalue.com to..."
I ordered a few things on truevalue.com to pick up at my local store, and it was painless. The website isn’t the fanciest thing ever, but it was easy enough to use, and I got the pickup email sooner than I expected.

When I stopped in, the guy at the counter already had my order set aside. I was ready for it to take a while, maybe because some pickup orders can be a mess, but nope, I was in and out in about 5 minutes, which was great since I was on my lunch break.

Everything was there and packed fine. Nothing exciting, but in a good way. I’d definitely use the pickup option again.
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